AUTOHAUS ("Autohaus", "we", "us") operates the website at www.autohausherndon.com. This policy explains what information we collect when you visit the site or contact us, how we use it, and the choices you have. We keep it short and in plain language.
Information we collect
Information you give us
When you use the contact / free estimate form we collect what you type in: the type of service you need, your name, phone number, email address, vehicle year / make / model / color, your message, and up to three photos of the damage if you attach them. You can also reach us by phone or email, or book an appointment through Calendly (see "Third-party services").
Information collected automatically
- Server logs. Like most websites, our hosting provider records the IP address, browser type, pages requested and time of each request to keep the site secure and running.
- Analytics (only with your consent). If you accept analytics cookies we use Google Analytics 4 to understand which pages are visited and how visitors find us. Google Analytics does not run until you click "Accept" in the cookie notice, and IP addresses are not stored by Google Analytics 4.
How we use information
- To respond to your estimate request or question and to schedule and perform repair work.
- To send you information about your repair, such as status updates and invoices.
- To filter spam. Contact-form submissions pass through automated spam checks before they reach our staff.
- To keep the website secure and to improve it based on aggregated analytics.
We do not sell your personal information and we do not use it for advertising.
Cookies
We use a small number of cookies:
| Cookie | Purpose | Type |
|---|---|---|
.AspNetCore.Antiforgery.* | Protects the contact form against cross-site request forgery. | Essential, session |
ah_consent | Remembers whether you accepted or declined analytics cookies. | Essential, 6 months |
_ga, _ga_* | Google Analytics visitor and session identifiers. | Analytics, only after consent, up to 2 years |
You can change your choice at any time using the "Cookie settings" link in the footer, or by deleting cookies in your browser. We also honor the Global Privacy Control browser signal: when it is on, analytics stays off.
Third-party services
- Google Maps shows our location on the contact section. Loading the map shares your IP address with Google.
- Google Fonts supplies the typefaces used on the site; your browser requests them from Google's servers.
- Calendly handles online appointment booking on its own website under its own privacy policy.
- Elfsight displays our public Google reviews on the home page.
- Google Analytics as described above, only with your consent.
Each of these providers processes data under its own privacy policy. We do not share the details of your estimate request with any of them.
Sharing
We share your information only with: our staff and technicians who work on your vehicle; your insurance company when you ask us to handle a claim; parts suppliers and sublet shops when necessary to complete a repair; our website and email hosting providers who store data on our behalf; and authorities when the law requires it.
Retention
Estimate requests and the photos you attach are kept for up to three years so we can refer back to them if you return for service, then deleted. Repair records may be kept longer where required for warranty, accounting or legal reasons.
Security
The site is served over HTTPS, the contact form is protected against forgery and automated abuse, and access to stored requests is limited to Autohaus staff. No method of transmission or storage is completely secure, so please do not include payment card numbers or other highly sensitive details in the contact form.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop contacting you. Email autohaus4515@gmail.com or call (703)471-4515 and we will respond within 30 days. Virginia residents have these rights under the Virginia Consumer Data Protection Act; we honor them for everyone.
Children
Our services are intended for vehicle owners aged 18 and older. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy we will update the effective date at the top of this page. Significant changes will be highlighted on the home page.
Contact us
AUTOHAUS597 Grove St. Herndon, VA 20170
(703)471-4515
autohaus4515@gmail.com